Terms and Conditions

Effective Date: 03rd July 2024

Introduction

Jaipur Ratna Mfg Pvt Ltd, the purveyors of handcrafted jewelry, is based in Jaipur. Our pieces embody the history of Indian royalty, with patterns, motifs, and compositions inspired by the heritage of Rajasthan. Our signature jewelry, timeless and lustrous like the desert sun, showcases treasured collections crafted using artisanal techniques, the finest gemstones, and intricate settings. The gems echo the imperial history of the land and reflect the rich promise of a brand that embraces time and has evolved with it.

Communications

When you use our website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and consent to receive communications via electronic records from us periodically and as required. We may communicate with you by email or other electronic or non-electronic modes of communication.

Eligibility Criteria

Any use/purchase/contract from/with this website is not intended for users under the age of 18 unless permitted under applicable local laws ("Permissible Age"). By using our website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any service of the website to users or solicit information from anyone below the Permissible Age. If we become aware that any person below the Permissible Age is using the website, we will restrict access to such a user as soon as possible. If you believe that any person under the Permissible Age is using the website or we might have any information on a user under the Permissible Age, please contact us at crm@jaipurratna.com. Those who choose to access this website from outside India are responsible for compliance with applicable national laws and Indian laws.

Pricing and Payment

We only offer a "Get a Quote" service on our website and do not reveal the prices of our products online. Prices provided in quotes are subject to change based on the final details and specifications of your order. All payment terms will be outlined in the invoice provided with your order confirmation.

Duties and Taxes

The buyer is responsible for duties and taxes outside India. All items entering a foreign country are subject to customs inspection and assessment of duties and taxes in accordance with that country's national laws.

Restrictions

Jaipur Ratna reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you. These restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will notify the customer should such limits be applied. Jaipur Ratna reserves the right, at our sole discretion, to prohibit sales to anyone as it may deem fit.

Cancellation by Jaipur Ratna

There may be certain orders that we are unable to accept and must cancel.We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted to your card account. We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If, however, the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Jaipur Ratna reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

CANCELLATION AND CHANGES BY CUSTOMERS

Cancellations, replacements and returns shall be governed by the Return and Exchange policy. It is agreed by you that you will not dispute the decision made by Jaipur Ratna and accept the Jaipur Ratna’s decision regarding cancellation, modification or replacement of the order.

DISCLAIMER

Jaipur Ratna Mfg Pvt Ltd, together with our licensors, owns the copyright to all the contents of this Website, including images. All trademarks and other intellectual property are owned by or licensed to us (unless otherwise specified). You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content. While our Website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Jaipur Ratna Mfg Pvt Ltd
453, Mawa Wala Complex, Lal ji Saand Ka Rasta, Chaura Rasta, Jaipur - 302003
M: +91-7976099818
Email: inquiry@jaipurratna.com
Hours: 10:00 AM to 7:00 PM (IST), Mon. to Sat. (Not available on Sundays and Indian national/public holidays)

CONTACT INFORMATION

If you have any questions, please contact us at:
Address: 453, Mawa Wala Complex, Lal ji Saand Ka Rasta, Chaura Rasta, Jaipur - 302003
Tel: +91-141-2310085
M: +91-9587020333, +91-9587296666
Email: inquiry@jaipurratna.com
Website: www.jaipurratna.com